The Carpet Foundation

The Carpet Foundation is a trade association for carpet manufacturers and retailers and currently has over 1000 independent retailers known as 'Registered Specialists' whose sales make up over half of the independent sector, and a further 11 carpet manufacturers are also members.

The Carpet Foundation have drawn up a code of practice policy that as members we have to strictly abide by. The Carpet Foundation have secured the OFT Approved Code Logo under their Consumer Codes Approval Scheme.

The OFT only approves codes that have proved effective in safeguarding and promoting consumers interests beyond the basic requirements of the law.

When purchasing a new carpet from Fresh Ideas you can gain the benefits of the approved code which include:

• a range of free guarantees including a two year guarantee against manufacturing faults for Carpet Foundation manufactured carpets, and a one year guarantee against installation faults where the Registered Specialist is responsible for the installation

• an obligation on all members to use fair terms and conditions, including clear and concise information on cancellation rights, and a requirement on members to have in place satisfactory provisions for dealing with vulnerable consumers

• impartial pre-contractual information for customers including objective advice on a wide range of issues affecting performance, suitability, selection and installation of carpets, and clearly written quotes and terms of business

• protection of consumers' deposits by Carpet Foundation manufacturers, so that if the retailer ceases to trade, then Carpet Foundation members will fulfil the order at the original price agreed for carpets manufactured by CF members

• formal procedures for dealing with consumer complaints with a free conciliation service if a member's own complaints procedure does not resolve an issue, and

• an independent disciplinary panel to ensure that the code is complied with and effectively enforced.

John Fingleton, OFT Chief Executive, said:

'Consumers can be confident that where they see the OFT Approved code logo they will receive a high standard of customer service. I congratulate the Carpet Foundation on its work in driving up standards for consumers in the carpet sector.'

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