Recruitment - Full Time Telephone Customer Support Advisor

About Fresh Ideas:

Fresh Ideas are an independent company situated on the south side of Coventry and established over 20 years ago. Fresh Ideas have a large retail showroom selling soft furnishings, made to measure curtains & blinds, carpets and wallpapers. During the past 3 years, Fresh Ideas have expanded into the eCommerce market with various active websites selling products from their industry and are now anxious to develop the eCommerce business further by employing an additional telephone customer support advisor.

In all aspects of our business, Fresh Ideas strive for customer satisfaction at every level, whether it be online or in store - the mindset which has brought Fresh Ideas to where we are today.

General Description

An opportunity has arisen for an additional telephone customer support advisor, to answer telephone queries and manage orders by liaising with our suppliers and customers. You will be providing excellent customer support via email, phone and letter, with a methodical work approach and friendly telephone manner desirable. Initially this position will be for 3 months, and would be extended depending upon performance.

Skills required:

Excellent telephone manner
Methodical and adaptable
Microsoft Office Word and Excel (General)
Internet
Computer Literate

Skills preferable:

Touch typing
Experience in customer support

Personality:

Stable, trustworthy and reliable
Friendly team based person
A pro-active mindset
Professional approach
Smart informal dress code required

Company benefits:

Full time 5 days between Monday - Saturday, 9.00 - 5.30
Free parking and on bus route from city
Working with highly motivated and friendly staff
Staff discounts after 3 months

Responsible to:

Internet Manager

Vacancy title:

Telephone customer support advisor

Hours:

37.5 hours per week

Initially a 3 month position, and would be extended upon performance

Salary:

£13,000 - £15,000 dependent upon experience

How to apply:

To apply for the above vacancy, please send full details FAO Mr G. W. Brooks, Managing Director, with your CV to the following email address:

Please quote reference TS001 in your application